“…VOIP could save your Business a lot of money with cheaper calls – BUT could cost your Business more by losing calls and Customers…”
Unless you have an expert understanding of how VOIP works, and what its failings might be, you could find that the cost saving benefits might not quite meet with your expectations when it comes to quality of service.
For example, you may have heard that you can use your existing internet connection for “free” phone calls. This is true to some extent; But your phone over internet will only ever be good or as reliable as the internet service that it is carried over. If you never ever have an internet outage or never experience slowing of internet, you will be all right. If not, then “free” might turn out to be more costly than you initially bargained for.
“…if you are going to do it, do it right..”
There are a number of factors that need to be considered, tested and measured before transitioning to VOIP : Can your internet service cope with the added payload? How fast is your internet? What bandwidth is available, and how much of that is used and how often by whom within your business.
Have you ever noticed that when you are in the shower, and someone flushes the toilet, how the water pressure and temperatures change? The same thing can happen when you’re having a real time voice streaming (VOIP) session, and someone ‘flushes’ their email, downloading a huge file and diverting the flow of data. Your voice session will then suffer “jitter” caused by packet loss/delay – the voice quality deteriorates and may even drop out completely.
Before we recommend VOIP services, we always test and measure the bandwidth and speed capacities of your Internet service, and ascertain whether these are suitable for Voice-Over-IP. If they are not, we can provision a cost effective VOIP only DSL connection so that your Voice connectivity is not compromised by data ‘flushes’ on your Network.
Yes, VOIP (SIP Trunks and Hosted Solutions) could save your business a lot of money with cheaper calls, BUT they could cost your business more by losing calls and Customers. If you are going to do it, do it right. Brisnorth Communications can effectively deploy VOIP services in a well managed environment that will ensure that you have the highest quality of calls at the best price.
You can have a VOIP gateway that automatically controls and manages the bandwidth that is used by your phones, and, in the event that the internet connection is unavailable, or temporarily insufficient, the gateway can route the call via the Landline as a second choice.
If you have any queries, need further clarification or information on any of our products,
please contact us at our Brisbane office on (07) 3623 0850 and talk to one our friendly Sales Staff. Alternatively email our Sales Staff at sales@brisnorth.com.au
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